The Argentine virtuoso Patricio Cosentino is having a nightmare experience with the Spanish airline, which is co-owned with British Airways. Just when you think major airlines can’t get worse… they will always surprise you.
Here’s Patricio’s story:
My name is Patricio Cosentino, I am an Argentinian musician. For 13 years I have been developing an international career as a soloist.
On July 17th, I traveled from Europe to Brazil to begin my concert activities in Latin America (Brazil – Argentina – Colombia), and the airline Iberia lost my musical instrument during the flight from Frankfurt to Madrid.
That same day, July 17th, I filed a lost baggage claim at Barajas Airport in Madrid with Iberia, providing them with the address in Brazil where I would be staying. They assured me that, once found, they would send my instrument to wherever I was.
Two days later, on July 19th, they located the instrument but decided unilaterally to send it to Montevideo, claiming that Montevideo was close to Brazil, despite the fact that I had already provided them with an address in Campinas, which is only 80 km from São Paulo.
On July 19th, Iberia Uruguay contacted me to ask where the instrument should be delivered. I informed them that the nearest airport to my location was Fortaleza. They then told me they would send it on July 20th from Montevideo to Fortaleza with a layover in São Paulo, using LATAM flights LA8117 and LA4566.
This was the second time they lost my instrument, as that is the last trace Iberia has of it.
It never arrived in Fortaleza. I personally went to Fortaleza Airport on July 27th, and LATAM staff searched using the baggage tag and informed me it was not there.
On July 30th, I went to Guarulhos Airport in São Paulo, where Iberia staff confirmed the instrument was not there and verified with LATAM that they didn’t have it either.
Today is August 4th, and since Monday, July 28th, when Iberia called me at 10 a.m. to inform me that they would start searching at Guarulhos Airport, I have not heard from them again.
In every attempt to contact them by digital means, email, or phone, I have only encountered evasiveness, disrespect, and a complete lack of answers or solutions. They have not taken any responsibility.
This is my work tool, a high-performance musical instrument that cannot simply be purchased in a supermarket. If I had to replace it, it would take between 8 months and a year to get a new one.
If it were possible for you to help me and report this situation so that someone in a position of responsibility at Iberia does their duty as a service provider and helps recover my instrument, I would be immensely grateful.
The post Air rage: Iberia just lost my tuba – twice appeared first on Slippedisc.
